FAQ

Frequently asked questions about our mobile banking app

Do I have to pay anything?

Absolutely not. The Columbia Valley Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my iPhone?

The Columbia Valley Mobile App can be downloaded in just four easy steps:

  1. Using your iPhone, search for "Columbia Valley" in the App Store
  2. Select the app icon, and verify that the author of the app is Columbia Valley
  3. Tap the icon marked "Free," then tap again when it changes to "Install"
  4. Enter your App Store password and you're done!

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?

No. Since the authenticity of the app is already verified by Apple, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your iPhone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website. As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us [LINK to be provided by CLIENT].

I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site at: www.cvcu.bc.ca/m/

How do I remove the app from my iPhone?

Removing the app is as easy as tapping and holding your finger down on the Columbia Valley Mobile App icon, then tapping the "X" in the top right corner. Download the app today App Store


 

 

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